FAQs

What does W 78 ST stand for? 

W 78 ST embodies the essence of our brand's beginnings, where our founder Gabrielle La Mura was raised and inspired by her namesake street. W 78 ST is an ode to the enduring allure of New York City’s beautiful and historic brownstone-lined streets. Inspired by the rich heritage of New York City and infused with a touch of contemporary flair, the namesake street W 78 ST is a reflection of our brand's heritage and commitment to excellence.

What materials are your handbags made of?

At our core, we prioritize quality craftsmanship and materials to ensure durable and long-lasting bags. Each piece is meticulously and individually crafted using a selection of premium materials sourced globally. Our commitment to excellence is reflected in our use of hand-picked Italian leather, ensuring luxurious texture and resilience. Additionally, we incorporate 100% recycled down that is ethically sourced in the U.S. for each of our Cloud bags, embodying our dedication to eco-conscious practices. Please see our “Sustainability” page for more information. Furthermore, our denim bags showcase a unique touch with upcycled American denim, adding both character and sustainability to our designs.

Do you offer international shipping? 

Yes, we do! W 78 ST handbags can be shipped worldwide. Please note that shipping times and costs may vary depending on your location. Please see the steps below on how to choose your country:

Step 1: Once you make your selection(s) please continue to check out. 

Step 2: Under 'Delivery Methods" please select the drop-down menu 

Step 3: Please click on the menu and change the country to your choice

How can I care for my W 78 ST handbag? 

For our leather bags, use a specialized leather conditioner to maintain suppleness. Avoid exposure to extreme heat and harsh chemicals. The insides of each bag are made from durable and easily cleanable Nylon. To clean the inside of the bags use a slightly damp cloth with soap.

How can I contact customer support?

 If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us via email at info.w78st@gmail.com or through our Contact Us page. We strive to respond to all inquiries promptly.

Do you offer customization or personalization options? 

Yes! We offer customization or personalization services for individual handbags. We can offer custom colors for Cloud bags. You can reach us via email at info.w78st@gmail.com or through our Contact Us page.

Do you have a physical store where I can see your handbags in person? 

At the moment, W 78 ST handbags are only available for purchase through our website. We do not operate any physical retail locations. However, we strive to provide detailed product descriptions and images to help you make informed decisions online. If you have any additional questions you can reach us via email at info.w78st@gmail.com or through our Contact Us page.