Return Policy:

At W  78  ST, we strive to provide our customers with high-quality handbags and exceptional service. We understand the importance of your satisfaction with your purchase, and we are committed to ensuring a positive shopping experience. Please take a moment to review our return policy below:

1. Returns and Exchanges:

  • We regretfully inform you that we do not offer returns on any handbag purchases.

  • However, we do offer exchanges for eligible items within 30 days from the date of delivery.

  • To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.

  • Please note that any handbags that show signs of wear or damage will not be eligible for exchange.

2. Exchange Process:

  • If you wish to exchange an item, please contact our customer service team at info.w78st@gmail.com within the specified exchange period.

  • Our customer service representatives will guide you through the exchange process and provide you with a Return Authorization (RA) number.

  • Once you have received your RA number, securely package the item along with all original packaging and any accompanying accessories, and W 78 ST will provide you with a pre-paid shipping label.

  • Ship the item back to us using the W 78 ST pre-paid label.

  • Upon receipt of the returned item, our team will inspect it to ensure it meets our exchange criteria.

  • If the item is deemed eligible for exchange, we will process your exchange request and ship out the replacement item as soon as possible.

3. Non-Exchangeable Items:

  • Certain items may not be eligible for exchange, including personalized or customized handbags.

  • Additionally, any items purchased during promotional or clearance sales may not be eligible for exchange unless they are defective or damaged upon arrival.

4. Defective or Damaged Items:

  • In the rare event that you receive a defective or damaged handbag, please contact our customer service team immediately upon receipt.

  • We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund, depending on the circumstances.

5. Final Sale Items:

  • Please note that certain items may be designated as final sale, and these items are not eligible for return or exchange.

6. Contact Us:

  • If you have any questions or concerns about our return policy or need assistance with an exchange, please don't hesitate to contact our customer service team at info.w78st@gmail.com. Our representatives are available to assist you, and we are dedicated to providing you with excellent service and support. By making a purchase on W 78 ST, you acknowledge that you have read, understood, and agree to abide by our return policy as outlined above. Thank you for choosing W 78 ST. We appreciate your business and look forward to serving you again in the future!

Sincerely,

W 78 ST Team